Terms and Conditions of Use

Last Updated: DEC 2024

1. Acceptance of Terms

   By accessing and using this website, https://www.theio.com/, you agree to comply with these Terms and Conditions, as well as our Privacy Policy. If you do not agree to these terms, please refrain from using the site.

2. Modification of Terms

   We reserve the right to modify, update, or revise these Terms and Conditions at any time without prior notice. We recommend periodically reviewing this page to stay informed of any changes.

3. Use of the Website

   The use of this website is intended solely for lawful and personal purposes. You agree not to use this site for illegal purposes or in any way that could damage, disable, or impair its functionality.

4. User Registration

   By registering on our website, you agree to provide accurate, complete, and up-to-date information. It is your responsibility to maintain the confidentiality of your account and password.

5. Intellectual Property

   All content on this website, including text, images, logos, graphics, videos, software, and other materials, is protected by copyright and other intellectual property laws. Reproduction, distribution, modification, or any other use of the content without express authorization is not permitted.

6. Products and Services

   The products and services offered on this website are described in detail. We reserve the right to modify prices and availability without prior notice. Continuous availability of all products is not guaranteed.

7. Third-Party Links

   This website may contain links to third-party websites. We are not responsible for the content or privacy practices of such websites. We recommend reading their privacy policies before providing any personal information.

8. Giveaways, Contests, and Promotions on Social Media

   1. These are the standard terms and conditions for any contest, giveaway, and/or promotion on social media (collectively, "Prize Giveaways") ("Prize Giveaway Terms and Conditions") that we conduct at the Venue, via the Website, or through social media platforms.

   2. These Prize Giveaway Terms and Conditions apply to Giveaways we conduct at the Venue, on our Website, or through social media channels unless otherwise stated in the Giveaway.

   3. We are the promoter of each Giveaway.

   4. By participating in the Prize Giveaway, you are deemed to have accepted and be bound by these Prize Giveaway Terms and Conditions.

   5. Instructions provided in the launch message and/or at the point of entry form part of these Prize Giveaway Terms and Conditions. The prizes will be described in the relevant social media post for the Giveaway. The closing dates for the Giveaway and the drawing dates will be specified in the social media post for the Giveaway. In case of any conflict, these Prize Giveaway Terms and Conditions shall prevail.

   6. When participating in a Prize Giveaway through a social media platform, please note that the giveaway is in no way sponsored, endorsed, or administered by that social media platform.

   7. You must be 18 years or older, unless otherwise specified, and reside in the Kingdom of Spain to participate in any Prize Giveaway.

   8. One entry per person is allowed (e.g., one entry per social media username or ticket transaction), unless otherwise specified.

   9. You cannot participate in the Prize Giveaway if you or a family member is an employee of The I/O or any other company connected with us or the Prize Giveaway.

   10. We reserve the right to verify participants’ eligibility. We may require information deemed necessary to verify eligibility. Prizes may be withheld until verification is completed.

   11. Winners of each Prize Giveaway will be selected randomly and under independent supervision from all eligible entries received. Each winner will be notified by email within a reasonable timeframe after the Giveaway drawing date or any subsequent draw. We will notify all winners through the contact details provided upon entry. This will comply with the promotional rules of each social media platform.

   12. Contact methods may include receiving an email at the address used for a Reservation or a "direct message" from us on the social media platform requesting your email address, followed by an email confirmation from us as proof of winning the Prize Giveaway. Occasionally, we may request your address and mobile phone number.

   13. Personal data will be collected, stored, and processed for the purpose of administering and assessing the Prize Giveaways. Your personal data will not be used for marketing purposes or shared with third parties. Your personal data will be used in accordance with the Privacy Policy, which forms part of these Prize Giveaway Terms and Conditions.

   14. A Prize Giveaway is awarded conditionally upon acceptance by the winner. If we cannot contact you within 7 days of initial contact or if a Prize Giveaway is not claimed or accepted within 7 days, the Prize Giveaway will be considered unclaimed or unaccepted, and we may draw an additional winner. If the Prize Giveaway is time-sensitive, we will specify in the winner confirmation how many days you have to accept the Prize Giveaway.

   15. Some Prize Giveaways may require acceptance of third-party terms and conditions, such as ticket terms, and acceptance of the Prize Giveaway will be subject to those conditions.

   16. Unless otherwise stated, Prize Giveaway winners will be solely responsible for travel to and from the Venue and any other expenses required to claim the prize. We accept no responsibility and are not liable for any costs, charges, or expenses incurred by Prize Giveaway winners in connection with a Prize Giveaway.

   17. We reserve the right to provide a substitute prize of similar value if the specified Prize Giveaway is unavailable for reasons beyond the reasonable control of either party. No cash or credit alternatives will be offered. None of the Prize Giveaways are transferable.

   18. We accept no liability for incorrect or delayed entries. You agree that our decision is final, and no correspondence will be entered into.

   19. We reserve the right to end, modify, or suspend any Prize Giveaway; amend these Prize Giveaway Terms and Conditions with a minimum of 15 days' notice; void the notification of winners; and/or allocate the available Prize Giveaways by conducting a simple draw of all incorrectly allocated winners.

9. Limitation of Liability

   Under no circumstances will we be liable for direct, indirect, special, incidental, punitive, or consequential damages arising from the use of this website or the products purchased through it

10. Governing Law and Jurisdiction

    These Terms and Conditions are governed by the laws of Spain. Any disputes related to these terms will be subject to the exclusive jurisdiction of the courts of Marbella.

11. Contact

    If you have any questions about these Terms and Conditions, please feel free to contact us at dpo@theio.com or Avenida de Barcelona 8, San Pedro de Alcántara, Andalucía 29670.